Sandown Group has over 30 years’ experience selling and servicing the iconic brand Mercedes-Benz. Climbing the AM100 year-on-year, today Sandown is a thriving dealer group that specialises in the retail of new and used Mercedes-Benz cars and smart vehicles across the South of England.
When Sandown merged with neighbouring franchise Tony Purslow Group, communication across their six sites was disjointed. Their standalone systems offered limited integration, making communication much harder than it needed to be.
With a complex infrastructure supported by several different providers, Sandown embarked on centralising their systems and Bistech’s holistic approach really stood out. Bistech devised and implemented a tailored voice, network and cloud solution to unify communications across the dealership.
Bistech’s elegant technical design means that DMS connections are now rationalised, providing cost savings and a more resilient way of working. Mobility is also now possible, enhancing productivity by allowing key personnel to work easily from any site.
Similarly, the flexibility of the system has enabled a more streamlined service within the showrooms. A centralised call centre team now efficiently handle calls, meaning that showroom personnel can focus upon providing the exceptional levels of service Sandown customers are accustomed to, face-to-face.
Essentially, the key business benefit of Sandown’s new system is collaboration. Their Bistech solution enables them to deliver a consistent, unified service throughout the sales cycle and into aftersales.