The right fabric.

Perfect partnership delivers robust voice solution for global luxury furnishings group.

About Sanderson Design Group
Sanderson Design Group is an international luxury interior furnishings group that designs, manufactures and markets wallcoverings, fabrics and complementary products. Proud to be “Made in Britain”, the company’s comprehensive brand portfolio – including Harlequin, Zoffany, Scion and Anthology – offers iconic designs that are sold in over 85 countries worldwide.

The challenge
In 2009, it was identified that the existing comms system could not support the company’s strategic plans. Global network connectivity was slow, inhibiting collaboration, and reliability issues were causing operational inefficiency. In addition, resolving issues was difficult and time-consuming. It was crucial to find a business technology partner to solve these problems.

The solution
From the very first conversation, Bistech met Sanderson Design Group’s very high expectations by asking the questions no one else did to fully understand the business. After detailed strategy development, Bistech designed and delivered a robust and reliable voice solution. This was soon followed by the seamless roll-out of a resilient and secure network.

The business benefits
Since the implementation, maintenance costs have halved yet the solution is far richer. The advanced call centre reporting enables more efficient resource planning and monitoring of agent performance.

In addition, the network infrastructure provides a scalable platform for business growth across all sites. With strong technology foundations now in place, the collaborative working environment at Sanderson Design Group is evolving into a cohesive global business strategy.

Back to customer list >