Founded in 1971 by George Douglas, one man with a van and a vision, National Windscreens is now the UK's largest independent automotive repair and replacement glass service provider. The multi-award winning company provides around-the-clock emergency service 365 days a year.
At the heart of business operation, National Windscreen’s contact centres serve over a million motorists annually. Their team has stringent service delivery requirements and provides excellent, cost-effective services to all of their customers.
Bistech has been National Windscreen’s communications technology partner since 2000, providing scalable and flexible voice solutions. Recently Bistech installed a full ACD solution, with industry-leading forecasting and analysing software. The software was specifically tailored to meet National Windscreen’s high service and quality monitoring standards.
The contact centre technology solution offers flexible and user-friendly reporting which has proved invaluable in analysing usage and facilitating resource management.