mda is the UK’s leading marketing services provider supporting some of Europe’s biggest brands. Founded in 1987 and acquired by £6bn global outsourcing and distribution specialist and FTSE 100 firm Bunzl plc in 2013, the multi-award winning company has achieved substantial growth, now possessing four major UK fulfilment centres with 400 team members. Behind this growth is mda’s ongoing investment in specialist infrastructure and IT systems to support their drive for continual innovation and improvement.
As mda acquired more businesses they needed a business communications technology solution that would grow with them, with a high level of service from a single provider, extensive geographic reach and a highly reactive technical support team. Their disparate communication systems from multiple suppliers were taking too much time to manage and they had to simplify.
Bistech had already been working with mda for six years and were the obvious partner of choice to unify systems that would support their rapid growth. The move to a centralised network was seamless, with the Bistech team dealing with all of the comms providers to ensure a smooth transition. The benefits to mda's business are clear - their annual telephone costs are now lower than ever and resilience has improved significantly.