Making the grade.

Scalable Unified Comms solution scores full marks for flexibility.

About Explore Learning
Launched in 2001 to fill the gap between school-based education and personal tuition, Explore Learning provides seven-day-a-week tutoring for children aged between five and fourteen. Working in conjunction with the National Curriculum and local schools, Explore Learning is proud to deliver award winning results year after year.

The challenge
In 2012, and after several years of growth, the voice systems at Explore Learning had become so unreliable that business operations, company growth and even staff retention were becoming issues. Having already invested in the hardware and needing to retain it, it was essential for Explore Learning to find a partner that could deliver a more stable system to improve operations.

The solution
After being put in touch with Bistech, the problem was rapidly diagnosed, and Bistech implemented a solution that would not only protect the existing investment, but also improve the quality of service. More recently, Bistech designed an elegant, scalable and futureproof UCaaS solution to meet their longer-term business goals.

The business benefits
The benefits of the new UCaaS solution were immediate – uptime has dramatically improved, costs have reduced, and the IT team has better overall control. In addition, the system has simplified call prioritisation and management in the contact centre, enhancing customer experience. Similarly, managing marketing campaigns is also easier, with detailed metrics to monitor the success of social media, radio and TV advertising and effectively track leads.

A strong business partnership has now evolved, with the shared ethos of continuous improvement. And with its Bistech service, Explore Learning has the flexibility to easily scale, adapt and grow according to business needs.

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