Trainee Technical Support
£17,000 - £23,000 DOE

We have an opportunity for a bright individual, with aspirations of becoming a technology expert, to join our team.

As a Trainee within our Technical Support team you will be given a comprehensive introduction to the world of business technology and the many ways in which our customers use it. You will get the chance to attend training courses, and you’ll receive ongoing support to help you achieve additional accreditations and qualifications.

Recent graduates and trainees who have joined us have already completed network qualifications such as, CCNA, JNCIA and JNCIP, and various other manufacturer accreditations covering the areas of Virtualisation, Unified Communication, ect.

The learning doesn’t stop there. You will also spend time working in our NOC to boost your network knowledge and put your skills to the test. And in addition to the technical training, you’ll have the chance to develop strong communication skills and learn to negotiate effectively.

The role

  • being a main point of contact for service enquiries and providing exceptional technical support to a varied customer base
  • Testing equipment and configuring customer requirements
  • Maintaining our outstanding fault rectification time by dealing with customer situations effectively and efficiently
  • Working closely with colleagues to coordinate our field-based engineering team

What we are looking for

  • A keen interest in technology through education and/or experience
  • A good telephone manner combined with excellent listening skills
  • The ability to act professionally in demanding and challenging situations
  • The ability to prioritise and manage a busy workload

What we offer

  • Generous benefits package including, Cycle to Work Scheme, Life Assurance, Employer Contributed Pension, Permanent Health Insurance and Childcare Voucher Scheme
  • Ongoing training, qualifications and development
  • Modern office spaces, free parking and recreational facilities and up to 33 days’ holiday including bank holidays

We are committed to training our people and we encourage everyone in our team to grow and develop with the business. This interesting and challenging position provides the ideal environment to develop skills across a wide range of areas including; Voice services and telephony, networking, cloud, mobile technologies, internet and security.

If you want to kick-start your career in business technology, apply today!


  • Fantastic career opportunities
  • Encouraged to take ownership and responsibility
  • Full training and career progression
  • Excellent salary package
  • Company pension scheme and life assurance

Application for Trainee Technical Support Vacancy