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connection. Innovative insights with the Bistech Blog.

13 Sep 2017
TO DO

Great expectations: how to win competitive edge in the now economy

With customer expectations at an all-time high, businesses must evolve and adapt to new ways of working to remain profitable.

Companies born in digital, such as Amazon, Netflix and Uber have dramatically disrupted the business landscape. Convenience is king and services are increasingly available on demand, 24/7.

So how can your business successfully sustain the agile, efficient customer-centric strategy required in the digital age? We highlight some key considerations...

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22 Aug 2017
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Cloud comes of age: subscribe to a new way of working

Posted by Richard Holbrook

For Opinion Cloud Digital Transformation

Technology tides are changing. Cloud has matured, enabling a major shift in the way businesses operate.

Traditional CapEx based IT models are increasingly being superseded by subscription-based OpEx models. For many, this move away from outright ownership requires a leap in mindset, but there can be some real business benefits, including cost savings, improved cash flow and total scalability.

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12 Jul 2017
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Right on time: how technology is driving distribution

Forward-thinking distributors are turning to technology in order to meet customer expectations, power profitability and gain competitive edge.

The future of delivery is changing. And with it comes both uncertainty and opportunity. To thrive in this fast-paced industry, distributors need to be more flexible, efficient and customer focussed than ever before.

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21 Feb 2017
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What makes great customer service?

Posted by Jilly Graydon

For Communication Opinion

It has never been easier or more affordable to make contact with customers than it is today. Yet customer service excellence is no quick win. Creating prosperous business relationships is a marathon, not a sprint!

Good old-fashioned customer service with a modern twist can work wonders. Whilst not everyone will agree what constitutes great customer service, taking a back to basics approach is a good place to start. We look at the essentials…

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