The right
connection. Innovative insights with the Bistech Blog.

11 Jul 2018
TO DO

3 ways technology can improve your customer interactions

Posted by Julie Fisher

For Contact Centre Unified Comms Communication Opinion

In our digital world where customers are increasingly demanding more, raising the bar for customer service is essential. With the right technology, customer experience can be elevated to the next level.

Today, most companies have a dedicated team to support and communicate with their customers. Many, however, reject the concept of a contact centre due to perceived negative associations with the call centres of yesteryear.

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30 Apr 2018
TO DO

Communication: the beating heart of your dealership

Posted by Scott Delahunty

For Opinion Communication Motor

How the evolution of the connected car buyer is transforming the motor trade.

Although buying a car remains a major financial commitment, today the way we buy, research and own cars is rapidly changing. As consumer trends shift towards greater transparency, availability of information and a pay-as-you-go lifestyle, forward-thinking dealerships are turning to technology to improve customer experience and enhance long-term loyalty.

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14 Feb 2018
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Unified Communications & the Cloud Uncovered

Posted by Chris Thomas

For Unified Comms Cloud Opinion

The pace of innovation in Unified Communications (UC) has increased rapidly over the last few years, and technology vendors are now focusing their R&D activities almost entirely on cloud delivery.

For this reason, when considering UC, it is advisable to evaluate cloud-based options, understand the choices your potential partner is offering and be sure that you are comparing like with like. Here are the three key areas we suggest you investigate...

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30 Jan 2018
TO DO

Keeping you connected: Business Continuity and the Cloud

Posted by Sally Bailey

For Business Continuity Cloud Opinion

In today’s volatile world, it seems that the companies who challenge the norm and disrupt the market make the biggest impact. Yet in business, whilst it’s true that most organisations have to change in order to stay relevant, day-to-day continuity is equally essential.

Of course, risk factors such as weather, travel disruption and human error have always existed. Somewhat inevitably however, when there is no perceived direct return on planning for the worst, some people have a tendency to simply hope for the best. At Bistech, we recommend a more considered approach.

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