09 Nov 2018

How to activate agile working for competitive edge

In today’s challenging business climate, attracting and retaining top talent is mission-critical. Companies that adopt agile working practices can empower a more productive, loyal and engaged workforce for long-term business success.

The terms ‘agile’ and ‘flexible working’ are often used interchangeably, however, there are distinct differences. Flexible working traditionally placed the emphasis upon home or remote working, focussing upon the ‘where’ and the ‘when’. Agile working refers to a broader business transformation strategy; bringing people, processes, technology, time and location together to establish the most effective way of achieving a business outcome.

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25 Sep 2018

4 ways technology can power legal practice performance

Posted by Adam Pretty

For Communication Opinion Legal

How to enhance client engagement and gain competitive edge.

Today, law firms are facing a new breed of competition. Not only have the dominant ‘Big Four’ accounting firms entered the market to strengthen their positions, legal tech start-ups and firms with alternate business structures are also disrupting the field. To remain competitive in these changing times, proactive law firms are taking a client-centric approach which focuses upon incremental innovation. This begins with people, process and technology - and finding ways to work smarter across every touchpoint.

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11 Jul 2018

3 ways technology can improve your customer interactions

Posted by Julie Fisher

For Contact Centre Unified Comms Communication Opinion

In our digital world where customers are increasingly demanding more, raising the bar for customer service is essential. With the right technology, customer experience can be elevated to the next level.

Today, most companies have a dedicated team to support and communicate with their customers. Many, however, reject the concept of a contact centre due to perceived negative associations with the call centres of yesteryear.

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09 May 2018

SD-WAN: is it REALLY the end for MPLS?

Posted by Chris Thomas

For Opinion News Connectivity

For many years, MPLS has been considered the standard for corporate networks. The technology tides are changing though, with relative newcomers such as Software-defined Wide Area Networking (SD-WAN) appearing.

So is SD-WAN set to radically change the future of business network infrastructure? We take a closer look…

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30 Apr 2018

Communication: the beating heart of your dealership

Posted by Scott Delahunty

For Opinion Communication Motor

How the evolution of the connected car buyer is transforming the motor trade.

Although buying a car remains a major financial commitment, today the way we buy, research and own cars is rapidly changing. As consumer trends shift towards greater transparency, availability of information and a pay-as-you-go lifestyle, forward-thinking dealerships are turning to technology to improve customer experience and enhance long-term loyalty.

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