11 Jul 2018
TO DO

3 ways technology can improve your customer interactions

Posted by Julie Fisher

For Contact Centre Unified Comms Communication Opinion

In our digital world where customers are increasingly demanding more, raising the bar for customer service is essential. With the right technology, customer experience can be elevated to the next level.

Today, most companies have a dedicated team to support and communicate with their customers. Many, however, reject the concept of a contact centre due to perceived negative associations with the call centres of yesteryear.

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07 Jun 2018
TO DO

Bistech amongst the first to achieve global data protection certification

Posted by Sally Bailey

For News Security Data Protection GDPR

UK-based business technology firm Bistech is the first to gain certification to the new BS 10012:2017 data protection standard with Lloyd’s Register (LR).

Bistech successfully achieved BS 10012:2017 certification in June 2018, and has been issued LR’s first certificate to this demanding new standard. This places Bistech amongst the first organisations in the world to be able to declare, and most importantly, demonstrate compliance with GDPR.

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09 May 2018
TO DO

SD-WAN: is it REALLY the end for MPLS?

Posted by Chris Thomas

For Opinion News Connectivity

For many years, MPLS has been considered the standard for corporate networks. The technology tides are changing though, with relative newcomers such as Software-defined Wide Area Networking (SD-WAN) appearing.

So is SD-WAN set to radically change the future of business network infrastructure? We take a closer look…

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30 Apr 2018
TO DO

Communication: the beating heart of your dealership

Posted by Scott Delahunty

For Opinion Communication Motor

How the evolution of the connected car buyer is transforming the motor trade.

Although buying a car remains a major financial commitment, today the way we buy, research and own cars is rapidly changing. As consumer trends shift towards greater transparency, availability of information and a pay-as-you-go lifestyle, forward-thinking dealerships are turning to technology to improve customer experience and enhance long-term loyalty.

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14 Feb 2018
TO DO

Unified Communications & the Cloud Uncovered

Posted by Chris Thomas

For Unified Comms Cloud Opinion

The pace of innovation in Unified Communications (UC) has increased rapidly over the last few years, and technology vendors are now focusing their R&D activities almost entirely on cloud delivery.

For this reason, when considering UC, it is advisable to evaluate cloud-based options, understand the choices your potential partner is offering and be sure that you are comparing like with like. Here are the three key areas we suggest you investigate...

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