08 Jan 2015
Mind your language

Mind your language

Posted by Julie Fisher

For Communication Opinion

Positive communication in the workplace.

Good communication is at the heart of every successful business. A positive approach to language is a sure way to motivate, influence, inspire and achieve results.

On a positive note

Delivering a positive message, even in the context of a negative situation, will almost always achieve a better result. If negative words are consistently used, the overall tone and inference of the message will be, at best, indifferent and at worst, condescending or even angry – whether this was the intention or not!

Words like impossible, unfortunately, can’t, no problem and fail have strong negative connotations and are likely to illicit a negative response. Swapping them for more assertive words and phrases such as can do, definitely, action and resolve, will weigh the odds in your favour for a far more positive outcome.

Email intelligence

Email can be an effective tool for business communications but is a good example of how easily words can be misinterpreted. Without being able to hear people’s voices and tone, or see their face, it can be difficult to interpret how the person reading the email is feeling. This can lead to tension, misunderstandings, confusion and negative consequences.

When sending an email, it’s worth asking yourself if you should be sending it at all. Often it might be better, easier and quicker to pick up the phone! When the need arises, however, an effective email is one that is concise and to the point. A clear and positive message will usually produce the best result.

Emails reflect your company’s professionalism, values and attention to detail. With this in mind, it’s important to be sure that you have proof read and considered how the recipient may interpret the tone of your message - before clicking send!

Focus on the ‘can do’

And finally, when asking someone to take action, ask them to focus on what you’d like them to do, rather than listing the things they shouldn’t do. Instead of saying ‘don’t forget’, try saying ‘remember’. People always respond better to a positive request rather than a negative complaint about their behaviour or what they’re not doing right.

For a little smarter thinking and a whole lot of positive language, call us on 03330 11 22 55.